Customer Service Training: 7 – 8 September 2023

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About Course

The programme is intended to introduce customer service best practices in a working environment.

This programme is run over 2 days on 7 – 8 September 2023 and is virtually facilitated.

Important to note: The dates may change should there not be a minimum of 5 students registered for this specific date.

What will I learn?

By the end of this course, you will be able to:

  • Explain what customer service is
  • Explain customer service measures and your role in driving successful results
  • Explain the effective use of the conversation cycle in both written and telephonic communication
  • Practice effective listening/comprehension skills
  • Practice using empathy
  • Practice building rapport effectively
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Course Content

Welcome to Customer Service Training
Welcome, and thank you for choosing Surgo Learning Academy where together, we ignite the potential within you.​ This module will prepare you for what to expect with your online facilitated course.

  • Orientation

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