The programme is intended to introduce customer service best practices in a working environment.

This programme is run over 2 days on 7 – 8 September 2023 and is virtually facilitated.

Important to note: The dates may change should there not be a minimum of 5 students registered for this specific date.

What will I learn?

By the end of this course, you will be able to:

• Explain what customer service is
• Explain customer service measures and your role in driving successful results
• Explain the effective use of the conversation cycle in both written and telephonic communication
• Practice effective listening/comprehension skills
• Practice using empathy
• Practice building rapport effectively