This learning programme is intended for all persons who need to interpret and manage conflicts within the workplace and identify and manage the resolution of personal conflict.

The main focus will be on the workplace although the same principles can be used elsewhere.

This programme is run over 2 days and is virtually facilitated on 5 – 6 October 2023

Important to note: The dates may change should there not be a minimum of 5 students registered for this specific date.

This is a SETA Accredited course at NQF level 5 with 8 credits.

To successfully complete the programme, the following requirements must be met and delivered to deadline:

• Submission of your Portfolio of Evidence
• Accurately completed supporting documentation
• Fully completed Learner Workbook
• 100% attendance for both training days

You will be provided with 6 weeks to submit your Portfolio of Evidence once you have completed the 2 days of facilitated training. Your submissions will be assessed and moderated. If you are found competent, you will be issued with a Certificate of Competence and a Statement of Results from the Services Seta.

What will I learn?

The learner successfully completing this Unit Standard will gain essential knowledge and practical skills in the following aspects:

Unit standard 114226: Interpret and manage conflicts within the workplace is made up of the following Modules:

• Module 1: Describe the Main Sources of Conflict
• Module 2: Explain appropriate techniques in conflict management
• Module 3: Describe the appropriate action plan and strategies to manage conflict
• Module 4: Explain the attributes of an effective conflict manager