This programme is run over 2 days on 5 – 6 September 2023 and is virtually facilitated.

Important to note: The dates may change should there not be a minimum of 5 students registered for this specific date.

What will I learn?

The learner successfully completing this course will gain essential knowledge and practical skills in the following aspects:

Module 1 : Communication Techniques

• Demonstrate an understanding of a range of written and oral communication techniques used in the workplace and applicable communication theory
• Understand the purpose of using a variety of oral and written communication techniques in the workplace
• Understand and use the rules, principles and laws applicable to communication theory

Module 2: Lead Discussions and Chair Meetings

• Lead discussions and chair meetings in an effective manner according to standard meeting procedures
• Understand and use procedures and techniques:
  • for leading discussions
  • for meetings
  • for chairing

Module 3: Generate a Variety of Workplace Reports

• Identify the target audience, and structure the reports to both meet the needs of the target audience and to ensure best receptivity by the target audience
• Gather and analyse relevant information for workplace reports systematically
• Present information in reports clearly and articulately
• Respond to ‘what if’ and ‘why’ questions covering:
  • Types of workplace reports
  • Data gathering techniques
  • Target audience for reports
  • Techniques for compiling workplace reports
  • Communicate technical information in reports meaningfully

Module 4: Deliver Presentations

• Identify the target audience and structure the presentations to both meet the needs of the target audience and to ensure best receptivity by the target audience
• Gather and analyse relevant information for workplace presentations systematically
• Ensure that the presentations address relevant issues in a logical and clear manner
• Present information in presentations clearly and articulately
• Effectively deliver presentations and meet the needs of the target audience