This learning programme is intended for all persons who need to manage and improve communication processes in a function.

This Unit Standard is for learners who are already managers of functions or aspiring to become managers of functions.

This programme is run over 2 days on 11 – 12 October 2023 and is virtually facilitated.

Important to note: The dates may change should there not be a minimum of 5 students registered for this specific date.

This is a SETA Accredited course at NQF level 6 with 3 credits.

To successfully complete the programme, the following requirements must be met and delivered to deadline:

• Submission of your Portfolio of Evidence
• Accurately completed supporting documentation
• Fully completed Learner Workbook
• 100% attendance for both training days

You will be provided with 6 weeks to submit your Portfolio of Evidence once you have completed the 2 days of facilitated training. Your submissions will be assessed and moderated. If you are found competent, you will be issued with a Certificate of Competence and a Statement of Results from the Services Seta.

What will I learn?

The learner successfully completing this Unit Standard will gain essential knowledge and practical skills in the following aspects:

Unit standard 264408: Manage and improve communication processes in a function is made up of the following Modules:

• Module 1: Establish Communication Processes to Promote Positive Relationships
• Module 2: Evaluate the Effectiveness of the Communication Processes
• Module 3: Recommend Improvements of the Communication Processes